How long will eREC be online?

eREC will be online from the 31st of August to the 5th of September, 2020. During this time, visitors and exhibitors can take part in webinars, presentations, and discussions. Moreover, visitors can get in touch with exhibitors while checking out their stands by using our live chat. After the 5th of September, visitors still have access to the digital recordings of webinars, presentations, and discussions.

Is the participation free of charge?

Participation is free of charge for all visitors.

How do visitors and exhibitors get in touch?

Visitors and exhibitors can use various ways of getting in touch: Contact form, chat, telephone conversation, or online meeting.

As an exhibitor, do I have to be online all day?

Exhibitors should ensure that at least one person is available as the contact person for visitors and potential customers during the opening hours of the event (from 9 am till 5 pm) since visitors can start a conversation with the exhibitor at any time with the live chat option.

What do I have to consider when setting up my stand?

A virtual exhibition stand consists of three components:

  • Background graphic
  • Widgets for presenting media (pictures, videos, flyers)
  • Contact information and interaction with visitors

Before you start setting up your stand, we suggest planning where you want to include media (videos, pictures, etc.) for the visitors. This information is positioned on the background graphic using so-called “widgets”.

What are the specs of the background graphic?

The stand’s background graphic consists of one picture (image format: JPG, PNG, or GIF), dimensions: width 1920 px, height 1136 px (300 dpi)

What are the specs of the company logo?

The company logo consists of one picture (image format: JPG, PNG, or GIF), dimensions: width 350px, height 200px (96 dpi)

How many characters should the description and catalog text for the list of exhibitors have?

The text should have a maximum of 700 characters.

What else can be integrated into my stand?

You can use PDF-files for brochures, flyers, or product information. Moreover, you can upload pictures and videos of your products and services. We suggest uploading a brief description of all media (this is not necessary for your company logo and background graphic). Additionally, metatags can be set to the description for pdf-files.

Do I have to set up the stand by myself?

All stand-packages include a selection of five Photoshop-templates. Either the exhibitor decides to create the stand on his own using the templates or hire an agency. Or he decides to leave the graphical adjustment to us, and we will take care of the stand’s set-up. Additional costs for set-up service: (according to expenditure) starting from 300, – Euro.

After the registration as an exhibitor, when will I obtain the access data?

Exhibitors will obtain the access data as soon as we have received the down-payment of 500,- Euro.

Which tool do I need to use the chat system?

We use the software from Tawk.to for our live chat.

Do I need my own chat system to get in touch with visitors?

In principle, the Tawk.to live chat system can be incorporated in all stands. However, any chat system that has an “embedd code” can be integrated.

Which tool is used for recording webinars?

We use GoToWebinar.

Can I get access to visitor statistics for my stand?

Exhibitors can access their visitor statistics.

How does a virtual expo look like?

Get an idea of how our expo will look like and watch the following videos that show expos that are using the same virtual expo system: Video 1  Video 2

Is there an information video about the expo?

Yes, here is the link to the eREC info video.